WARRANTY POLICY
Lifetime Warranty
We stand behind the quality of our jewelry with a Limited Lifetime Warranty - our guarantee that upon receiving the product, every jewelry item is free from material and manufacturing defects.
What is covered?
Your jewelry is under warranty for any manufacturing defects (in material or workmanship), for the duration of the original purchaser's lifetime. The warranty begins on the date of purchase from our official Palace Pieces website and is subject to applicable laws.
What is not covered?
Our Lifetime Warranty does not cover lost items, scratches, damages caused by accident (bent ring, broken chain), abuse, neglect, improper use or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or normal wear and tear.
Starting a Warranty claim:
To inquire if your jewelry is covered under this warranty, contact us with your name, address, order number and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase, or the online order number.
Please note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by repair or modification by a third party, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the color such as subtle color changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake.
In the event that your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item subject to approval.
We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.